Access to Information

Published information

If we have published the information you have requested we will refer you to where it can be found on our website or provide a copy of the published information.

Requests for information

If information has not been published yet, or will not be published, you can still ask for it under the following:

Freedom of Information Act 2000 (FOIA): Apart from certain exemptions, the Act gives a general right of access to information that we hold.

Environmental Information Regulations 2004 (EIR): These Regulations give you a right of access to environmental information that we hold.

Data Protection Act 1998 (DPA): The Act gives you the right to ask for ‘personal data’ that we hold about you.  A request under DPA is known as a Subject Access Request.

How we will handle your request

Freedom of Information Act:

We will reply to your request within 20 working days of receiving it. In some circumstances, it may take us longer to decide whether we can provide the information. If this is the case we will write to tell you when you can expect a full reply.

We may ask for a fee if we need to charge you for providing the information requested.

If we cannot provide the information we will write to explain why we cannot give you the information. For example, if we do not hold the information or it is considered exempt from disclosure under the Act.

Environmental Information Regulations:

We will handle any requests under these regulations in a similar way to requests made under the FOI Act. When the complexity and volume of the information requested means it is impracticable to issue a full reply within 20 working days then we will do so within 40 working days.

Data Protection Act – subject access request:

We will reply within 40 calendar days of receiving a valid request, sending you the personal data that we hold about you. We will require proof of identity and a fee of £10 prior to processing a request for information under the Data Protection Act.

How to make a request

In the first instance requests should be made in writing and sent to our Policy Team. Requests under the Environmental Information Regulations can also be made over the telephone.

Mail to:

Policy Team – Council Headquarters
Mid and East Antrim Borough Council
1-29 Bridge Street
BT43 5EJ

T: 028 2563 5031

Complaints and reviews

We have a specific internal review procedure for requests made for information under the FOI Act or EIRs. If you want to make a complaint about the way that we have handled your request, or if you want to request a review of our decision on the release of information then you should write to the Chief Executive at:

Mid and East Antrim Borough Council
1-29 Bridge Street
BT43 5EJ

If you are still not satisfied after we have considered your complaint or conducted a review you can appeal to the Information Commissioner for a decision by writing to:

Information Commissioner’s Office
Wycliffe House
Water Lane

T: 01625 545700

If you want to complain about the outcome of your Subject Access request then you must write directly to the Information Commissioner at the address above.