Covid-19 / Coronavirus Information
Due to the current Coronavirus pandemic, it has been necessary to change or suspend a number of our services to protect the health and safety of you, your family and our staff.
We apologise for the disruption and inconvenience this causes and thank you for your patience.
We are currently experiencing a high volume of calls, emails and images and our staff are working hard to resolve your query as quickly as possible.
See links below for council and community support and information.
The current regulations are in place until 1 April, but will be reviewed on 18 March 2021.
From March 8 – there is a limited contactless click and collect service at baby equipment shops, clothing shops, footwear shops and electrical goods shops but the revised guidelines must be adhered to:
Three-Step Arrangement for contactless click and collect:
Step 1 – Customer contacts retailer by online communication, telephone, text message or post to place and pay for order – payment must be completed at time of order as no payment on collection of goods is permitted
Step 2 – Retailer confirms the order and the allocated collection time by on-line communication, telephone, text message or post. If either party needs to reschedule the collection time it must be done by telephone call. Impromptu arrival to collect item is not permitted thereby reducing the volume of travel.
Step 3 – Customer collects item ensuring both they and the retailer have complied with social distancing and wider public health guidance.
The full details on the guidance for businesses and consumers are available here.
A revised roadmap to recovery is planned to be announced on 1 March.
You must stay at home.
The single most important action we can all take is to stay at home to protect the health service and save lives. No-one may leave their home without a reasonable excuse.
You must not leave, or be outside of your home except where necessary. You may leave the home:
- to obtain goods or services from any business permitted to open
- to take exercise, as permitted in the regulations
- to visit your bubble
- to visit a hospital, GP, medical appointments or health services (including mental health)
- to provide care or assistance to a vulnerable person, or to provide emergency assistance
- to avoid injury, illness or risk of harm (including domestic abuse)
- to go to work, or provide voluntary or charitable services, if you cannot reasonably do so from home
- to access education or childcare
- to access critical public services
- to attend to the care, welfare and exercise of an animal
- to fulfil a legal obligation, such as attending court or jury service
- to donate blood
- to attend a place of worship
- to attend a wedding or civil partnership
- to attend a funeral or visit a burial ground
- to continue access and contact between parents and children who do not live in the same household
- to facilitate a house move, and to do associated activities for that purpose, including viewing properties and making arrangements for removals
- to attend a funeral or wedding
A full list of circumstances is included here.
Visits to food shops, pharmacies and other essential stores should be limited and as seldom as possible. Be organised and only buy what you need. You do not need to stockpile goods as supply chains are secure.
Visit NI Direct for more information.
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