Covid-19 / Coronavirus Information

Bins and Recycling

Bins and Recycling

All bin collections are operating as normal.

Please note guidance below on bins and recycling.

Thank you to all our citizens for playing your part in ensuring our vital waste collections continue as normal at this time.

Bin and Box Presentation
Bryson Recycling Updates
Household Recycling Centres
Bulky Collections
Additional Bins / Side Waste
Self Service Online

Bin and Box Presentation

Guidance for Bin Presentation during COVID-19

July bin collection changes

To help us, please ensure you follow the guidance below:

  • To help us continue to collect bins as normally as possible present them roadside/ kerbside/ at presentation point for 7.30am on your collection day (no side waste & lids closed)
  • We would ask where cars are normally PARKED on roadside/ kerbsides could these please be moved temporarily on collection days. This will help our refuse vehicles & crews to pass through safely and ensure schedules are completed each day.
  • Wash your hands before and after handling your wheelie bins.
  • Put cloths, wipes and gloves used for cleaning the general waste bin.
  • Do not put tissues directly in your bins
  • Always disinfect the handles of your wheelie before and after collection.

Guidance for Box Presentation during COVID-19

  • To help Bryson, please ensure you follow the guidance below:
  • Do not put tissues in your recycling boxes - there are people sorting your waste, please respect their health and safety.
  • Please wash your hands before and after leaving your recycling out and taking your boxes back in
  • Please wash your hands before putting items in your boxes
  • Please disinfect the handles and/or flaps of your boxes before and after putting out your recycling

Presentation of refuse & recycling while Self Isolating

  • Place personal waste, used tissues, and disposable cleaning cloths or gloves in disposable rubbish bags.
  • Put that bag into a second bag, tie them securely and kept separate from other waste for 72 hours before putting into your usual external general household waste bin.
  • Also make sure to keep this waste away from children and pets.
  • If anyone in your house has symptoms of COVID-19, please avoid putting boxes out for 72 hours after the two-week self-isolation period
  • Do not put recycling out while you are self-isolating

Always remember to keep at least two metres (six feet) away from your waste collectors.

Bryson Recycling Updates

View Temporary Bryson Collection Measures

Please watch out of regular updates via social media & our website.

View FAQs from Bryson Recycling

Bryson's Website

Household Recycling Centres - Restrictions

July Household Recycling Centre opening changes: All Household Recycling Centres will be closed on Sunday 12 and Monday 13 July.

All Household Recycling Centres (HRCs) in Mid and East Antrim Borough are open to allow householders to make essential visits to dispose of additional waste that they are unable to store at home.

Opening hours are as follows:

Redlands HRC, Harbour Highway, Larne

Monday – Saturday 9am – 5pm

Sullatober HRC, 10 Marshallstown Road, Carrickfergus

Access to this site is by appointment only from Wednesday 17 June. Click here for information on how to make a booking.

Monday – Saturday 9am – 5pm and Sunday 1pm - 5pm

Waveney Road HRC, Waveney Road, Ballymena

Monday – Saturday 9am – 5pm

Larne South HRC, 5 Island Road Lower, Ballycarry

Tuesday, Thursday and Saturday 9am – 5pm

Glenarm HRC - Dickeystown Road, Glenarm

Wednesday and Saturday 9am – 5pm

Additional points to note:

  • From Wednesday 13 May, all the usual recycling materials can now be accepted at all sites. Normal restrictions still apply, no commercial or construction demolition waste, for details and exemptions click here.
  • From Wednesday 13 May vans and trailers are now permitted to all Household Recycling Centres.
  • Due to COVID-19, householders will be required to unload their own waste, to ensure social distancing from staff.
  • Access will be restricted due to social distancing measures which could result in queues.
  • All HRCs are open to Mid and East Antrim Borough residents only (driving licence will be required for access).

Please respect the staff on site who will guide you on the new temporary arrangements. 

For general enquiries about Recycling Centres in the Borough please log onto Council Direct (Request for Service) or contact Waste Helpdesk on

T: 0300 124 5000 (Option 0)

Bulky Collections

Bulky Collections are now taking place (however during covid 19 you may experience delays in collections whilst our staff continue to ensure the health & safety of themselves and public).

The existing categories and pricing criteria applies.

Our helpdesk advisors are available (to advise on request) how the bulky service will be delivered during the coronavirus. 

 

Requests for bulky collections can be logged via our online portal – available 24hrs per day/ 7 days per week:

Council Direct

Additional Bins / Side Waste

Householders will appreciate the waste service is operating under extremely difficult conditions at present.

We would ask householders only to present additional bins they are currently approved for:

  • Larger capacity bins/ 2 Bins due to number in the household
  • Larger Capacity/ 2 bins due to medical conditions.

Our crews have a list of approved properties for these support services and refer to them during collection rounds.

With regard to side waste (loose or bagged) this cannot be collected due to the increase health and safety risks it presents for our collection crews.

Please ensure all waste is presented for collection within our bins/ boxes and not outside the containers.

Our crews are working extremely hard to maintain normal services at present. Your patience and consideration is appreciated.

Self Service Online

Self-service options available online include:

  • Enquiries regarding your assisted lift/ larger capacity collection
  • Missed collections
  • Lost or damaged bins/ replacement bins

During this time the following services may experience a delay in completion:

  • Bulky Collections & Assessments
  • Delivery of free bins (brown/ blue/ red & black boxes)
  • Repairs to bins (non H&S related)
  • Bin Purchases

Log onto Council Direct (Request for Service)

Council Direct

Do you need to contact our Waste Helpdesk?

Waste Helpdesk is currently operating our normal service (Mon –Fri 9 to 5) Operators are working extremely hard to ensure calls are answered. Phone lines are very busy at peak times and your patience when calling is appreciated. Please note the voicemail is not in service due to call volumes. Out of hours, requests should be sent via our portal.

We appreciate your co-operation as we continue to deliver our full customer support service. 

T: 0300 124 5000 (Option 0)

Trade Waste Updates

Trade waste updates can be found here.


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