Trade Waste

Trade Waste

In light of the ongoing situation, we are all facing due to the coronavirus. It is an uncertain time of everyone and we appreciate businesses are faced with particularly challenging times ahead.

To that end please note the following which I trust you will find helpful in these unprecedented times.

Contacting our Trade Waste team

While we plan to provide normal customer service provision we are also working to ensure our staff remain safe during this time; therefore, we would ask for your patience in contacting our team.

We would encourage where possible for your requests and enquiries to be logged first and foremost to our online services:

Council Direct Portal 24/7

Please select: MEA request for service – Trade waste

Trade Waste email

E: commercial.waste@midandeastantrim.gov.uk

Helpdesk Phoneline

Available Mon – Fri 9am - 5pm (Skeleton Service)

T: 0300 124 5000 (Option 0)

If you have any enquiries about your trade waste collections or require further clarification about the information provided please do not hesitate to contact the trade waste team.

Trade Waste FAQs

Due to new N.I Executive Instruction - My business is required to close for 6 wks – can I temporarily suspend my trade waste collections?

As a Council we are acutely aware of the financial challenges businesses will find themselves with. To ensure you do not accrue unnecessary financial costs, if your businesses is required to close in the near future, we would ask you contact us as soon as possible to suspend your collections.

This will allow us to freeze your account (credit notes for monies paid in advance can be applied) and ensure our crews are deployed more efficiently during this difficult time.

Invoices for Jan – March will be issued in the month of January.

If you do not require collections starting 1 January we would ask you to contact us when are offices are open prior to 1 January either by telephone 0300 124 5000 (0) or commercial.waste@midandeastantrim.gov.uk

Our trade waste team will be able to arrange a temporary suspension on your account, this will ensure you do not get charged for the period when you are closed.

I expect to only be closed for 6 wks – how do I arrange collections for the rest of the quarter?

Charges for trade waste collections are in advance.

Qtr 4 begins on 1 Jan through to 31 March 2021.

If you require a period of no collections we ask you to contact us as soon as possible to avoid unnecessary cost.

Invoices for this quarter will be issued in the next few weeks; therefore we would urge any businesses who have queries about collection arrangements to make contact with our team.

I am not sure how long I will need to suspend my account for?

We appreciate the businesses affected by the latest announcement find themselves in a very challenging situation.

To support you as much as we can offer flexibility when reinstating your collections.

Once you have advised us you wish to suspend collections we will not reinstate them until you confirm a recommencement date.

When collections are reinstated a credit note for the suspended period will automatically be issued.

How can I change by collections or suspend my account?

Please contact us on commercial.waste@midandeastantrim.gov.uk and a member of our trade waste team will co-ordinate any changes on your account. Please make sure you advise us of the last collection date you require.

We remain open for business and still require our trade waste collections. What happens now?

We are pleased to see you are still open for business during this difficult time.

We will continue to operate our trade schedules as normally as possible however you may notice a change in collection times as crews and staff may need to rotate or alternate routes. Collection days will remain the same.

Make sure to check alternative dates for Christmas and new year trade collections. We provide all our updates on the council website.

Our business will remain open during lockdown but don’t require the full service we normally have, can we reduce our collections?

Council is aware a number of businesses will continue to operate as essential services; however, requirements for trade collections may be reduced e.g. hospitality, schools etc. 

If you wish to adjust your collections please contact our trade team and we can arrange this for you.

Please note as invoices are payable in advance and Qtr 4 has already started we will require payment of this prior to a change in collections.

We will, of course, be able to issue a credit note for any collections which will not take place due to a reduction in frequency or number of bins lifted.

If you would like to discuss this further please don’t hesitate to contact the trade team on commercial.waste@midandeastantrim.gov.uk or 0300 124 5000 (0).

Invoicing

Invoices are issued in advance. Please refer to the below schedule for payment dates.

Invoice issued Invoice due on or before* Direct Debit lift
Qtr 1 (April - June)
14 May 2020
Now overdue
Qtr 2 (July - Sept)
29 July 2020
Qtr 3 (Oct - Dec)
14 October 2020
Qtr 4 (Jan - Mar)
TBC - Mid-January 2021
30 days from invoice issue +10 days from invoice issue

*Please provide prompt payment to ensure collections arrangements are not disrupted.

Our business has cardboard to dispose of, can we still access the Household recycling centres?

Trade waste customers can access the household recycling centres for disposal of cardboard as part of contracts. Please make sure to check the council website for the latest opening arrangements for sites as these have changed during Covid-19.

Passes for the new financial year can be downloaded or requested via our trade waste team over phone/ by e-mail.

My business has permanently closed and I no longer need waste collections?

We are sorry to hear this news, we will do all we can to finalise the details of your account as quickly as possible for you. Any advance payment for collections not received will be provided to you in form of a credit note. This will be issued in the manner payment was made.

To ensure this is processed for you – make sure you contact our trade waste team when you need collections to stop. This will be the effective date to end your contract. In this situation 30 days notice will be waivered.

Where can I find tips for public and staff regarding trade waste collections?

To ensure the continued safety of public and staff we would ask businesses to ensure the following when bins are presented for collections:

  • Please wipe handles before and after presentation
  • Please double bag waste such as tissues/wipes and do not include with main bin waste for at least 72 hrs
  • Only present waste for collection in bin containers or with prepaid tags as per contract – side waste cannot be lifted

Please follow necessary guidelines from the Public Health Agency website in relation to your specific business type.

Will the way I am communicated to about by trade waste collections change during Covid -19 ?
 

We will continue to post hard copy letters to businesses we do not have e-mail addresses for. We would advise customer updates will be issued by e-mail where possible so please ensure you check your inbox/ junk folders regularly.

If you have a new e-mail address or want to check the e-mail details we hold for you please do not hesitate to contact our team who can check for you: commercial.waste@midandeastantrim.gov.uk or 0300 124 5000 (0).

I need to discuss my trade waste account during Covid 19 – are staff still available to speak with me?

While we plan to provide normal customer service provision we are also working to ensure our staff remain safe during this time; therefore, we would ask for your patience in contacting our team.

We would encourage where possible for your requests and enquiries to be logged first and foremost to our online services:

Council Direct Portal 24/7
MEA request for service – Trade waste

Trade Waste email 24/7
commercial.waste@midandeastantrim.gov.uk

Waste Helpdesk phoneline: available Monday - Friday, 9am to 5pm:
0300 124 5000 (Option 0)

If you have any enquiries about your trade waste collections or require further clarification on any trade waste related matter please do not hesitate to contact the trade waste team.