Covid-19 / Coronavirus Information

Coronavirus FAQs

General Guidance

Where do I get the latest most up to date advice and guidance on COVID-19?

In NI the Public Health Agency (PHA) is the principal reference point for councils in relation to the latest advice and guidance on COVID-19. Regular updates are available on their website - https://www.publichealth.hscni.net/news/covid-19-coronavirus

Financial

Who should I contact about the business grants announced by the government?

A range of packages to assist businesses and the self-employed impacted by COVID-19 have been announced by the government and full details are available on the Supporting our MEA Business page.  

Please keep an eye on this page and our social media for updated information.  

Additional council support is available through webinars, and for support for small and medium businesses visit Support for Small/Medium sized businesses

Should you have any questions or wish to discuss any of the support available, please do not hesitate to contact Council’s Economic Development Team on: 

E: amplify@midandeastantrim.gov.uk 

T: 028 2563 3562 or
T: 028 2563 5036

I need advice on rates, where do I go?

Find help on NI Direct

You can also contact them on

T: 0300 200 7801

Who can I contact about benefits?

The Department for Communities has issued guidance about COVID-19 and claiming benefits, details on their website:

Department for Communities

Benefits freephone number: 0800 022 4250

Employment Services phone number: 0300 200 7822

Do I have to pay to park in a town centre car park?

Our town centre car parks are now free of charge to use.

This is to assist key workers and people buying essential goods or visiting pharmacies.

Council Services

Are Council buildings open?

It was agreed that all leisure centres, community centres, Council-run theatres and Ballymena Showgrounds will be closed with immediate effect from 19 March.

Can you still register births, deaths and marriages?

Registration services are by appointment only for births, deaths and marriages. Please call T: 028 2563 3179 (Ballymena), T: 028 9335 8224 (Carrickfergus) and T: 028 2826 2385 (Larne) for further guidance.

Are play parks open?

Due to serious concerns around the need for social distancing, all parks in Mid and East Antrim are shut.

Signage will be erected at these sites and gates locked to prevent access.

We strongly encourage the public to keep away from our parks during this time and thank you for your continued support.

 

 

I have a leisure centre membership, will I still get charged?

As of 19 March, leisure centre memberships for Ballymena, Larne and Carrickfergus have been frozen.

I have a ticket for an event in one of the Council-run theatres, what do I do?

All events have been postponed or cancelled at this stage.

  • Refunds are available for all cancelled shows.
  • If you bought your ticket online you will be refunded automatically back into your account.
  • If you bought your ticket in The Braid a refund will be processed once we are able to reopen.
  • For postponed shows please keep your ticket and watch our Facebook site and website for new dates for your show.

Community

Is public transport still operating?

Yes, public transport is still operating. For updated information visit

NI Direct

or Translink on 02890666630

T: 028 9066 6630

Are there any charities that I could donate to?

Information on funding to tackle COVID-19 and its impact can be found on the UK Fundraising website.

Do I have to pay to park in a town centre car park?

Our town centre car parks are now free of charge to use.

This is to assist key workers and people buying essential goods or visiting pharmacies.

Is the Policing Board recruiting new members?

The Department of Justice, through the Policing Board, has advised Council that they will not continue with the recruitment of members to the group and have extended the current membership for an indefinite period.

Useful numbers

Advice NI

08088020020

Age NI

08088087575

Employers for Childcare

08000283008

Housing Rights

02890245640

Housing Executive

03448920901

Land and Property Services

03002007801

Text number: 18001 0300 200 7801

Lifeline

08088088000

Public Health Agency

03005550114

Mid and East Antrim Borough Council

03001245000

Northern Ireland Electricity Networks

03457643643

NI Gas Emergency Service

0800002001

Northern Ireland Water

03457440088

Samaritans

116123

Universal Credit

08000121331

Citizens Advice

T: 02896001333