Online Payments, Terms and Conditions

Online Payments, Terms and Conditions

Terms and Conditions

These terms and conditions (‘online terms’) apply to all purchases of goods and/or services from, and all registrations, requests or applications to Mid and East Antrim Borough Council made by you on this website.

1. Terms

By purchasing any products or services from Mid and East Antrim Borough Council you are agreeing to be bound by the website terms and these online terms.

Making payment for goods or services using a credit or debit card your order will be processed by Worldpay through a 128-bit Secure Socket Layer connection(SSL). No credit card data is held by Mid and East Antrim Borough Council. Further information on how Worldpay processes your information is available from the www.worldpay.com website.

2. Personal data

Mid and East Antrim Borough Council will treat all your personal details confidentially. We will  only use your details for processing your order, providing licence reminders and updates regarding Council services. You should be aware that if Mid and East Antrim Borough Council is requested to release your details by any regulatory or government authority investigating suspected illegal activities, Mid and East Antrim Borough Council is entitled to do so.

3. Payment

Payment will take a minimum of two working days to reach the account to which you are making a payment (this includes time for payment to be notified to the Mid and East Antrim Borough Council). Mid and East Antrim Borough Council does not accept liability for payment not reaching the intended account due to a customer quoting an incorrect account number.

4. Pricing

The price you pay is the price displayed on this website at the time you placed your order, and this price will remain valid until the goods and services are supplied or until the order has been cancelled.

5. Refunds and cancellation policy

Upon receipt of your order or online application for a service, Mid and East Antrim Borough Council shall send you an acknowledgement invoice by email.

If you have ordered a product from Mid and East Antrim Borough Council and we are unable to supply the products you have ordered for any reason, we will issue you with a refund (including any postage and packing charge) within 30 days of your order, by crediting the card with which you paid for your order.

If the products which Mid and East Antrim Borough Council delivers to you are not what you ordered or are damaged or defective in any way, we will either (at your request) refund you the amount paid for the products (including any postage and packing charge) or replace the products you received with products which conform to the ones you ordered.

You will need to return the original item before a refund can be issued or a replacement sent to you. We will also refund the cost of return postage (by cheque), provided you supply a receipt.

If you cancel your order for a product, and you are already in receipt of the goods, you are responsible for arranging and paying for the return of the products to Mid and East Antrim Borough Council. We will refund the money you paid for the products (excluding any postage and packing charge) within 30 days of notice from you that you have cancelled your order.

You must take reasonable care of the products while they are in your possession, and ensure that they are returned in the same condition as when they were received by you.

6. Complaints

Should you have a complaint in respect of the online payments facility, then you can email, fax, or telephone Mid and East Antrim Borough Council regarding your complaint.

7. Confirmation of payment

Confirmation of your payment or application will be displayed on your screen after you successfully complete the transaction, once the transaction has been authorised and accepted. We recommend you print out this confirmation, as evidence of your transaction.

If an email address has been provided by you, confirmation will also be sent to you by email. We recommend you keep a copy of this email for your records.

8. Disclaimer

While Mid and East Antrim Borough Council makes every effort to maintain the accuracy of the information on its website, it disclaims any warranty or representation, express or implied, about accuracy, completeness or appropriateness for a particular purpose.

9. Limitation of liability

In no event will Mid and East Antrim Borough Council, its suppliers, or other third parties mentioned at this site be liable to you for any damages whatsoever (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the result of use of this site, any websites linked to this site, or the materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages.

10. Misuse

Misuse of a credit card or debit card or use without the authorisation of the legal holder of the credit card or debit card will be dealt with in the most serious manner and Mid and East Antrim Borough Council reserves the right to take legal action against those committing or attempting to commit online fraud.

11. Discretion to reject or hold payments

Mid and East Antrim Borough Council reserves the right to refuse to process payments in respect of users with a prior history of questionable charges. Mid and East Antrim Borough Council may at its sole discretion do such checks as it deems fit before processing a credit card payment or bank transfer from you, for security purposes. As part of such checks, Mid and East Antrim Borough Council may disclose personal data to third parties for the purpose of carrying out these security checks. In the event that Mid and East Antrim Borough Council is not satisfied with your credit worthiness, Mid and East Antrim Borough Council will have the right to reject your payment. You acknowledge and agree that Mid and East Antrim Borough Council will not be liable for any damages resulting from our decision not to process a payment made through our online payment facility.

12. Reservations

Mid and East Antrim Borough Council reserves the right to modify or withdraw all or any part of this website without notice, and you confirm that it will not be liable to you or any third party in these circumstances. The Council further reserves the right to change any of these online terms and your continued use of the website following any changes shall be deemed to be acceptance of the changes.

13. Indemnity

You agree to indemnify Mid and East Antrim Borough Council against all claims, damages and expenses arising out of any breach of these online terms, and any other liability arising out of your use of this website.

14. Law

These terms and conditions shall be governed by and construed in all respects in accordance with the law of Northern Ireland, and you and Mid and East Antrim Borough Council shall submit to the jurisdiction of the courts of Northern Ireland.

Additional information

Online service applications

If you make an application online for a service which you subsequently cancel or withdraw, the application fee may not be refunded.

The applicant

Any applications for licensing, registration or approval must be made by the person legally responsible for the business.

If an application is completed on behalf of a partnership, they must be a partner in the said partnership. If it is completed on behalf of a company, they must be the company secretary, a director of the company or an officer of the company specifically authorised to make this application.

Accuracy of information

The information provided in any online application form must be truthful, accurate and complete. An application may be rejected if it is incomplete, misleading or untruthful and any accompanying fee may not be refunded.

Supporting documentation

Any online applicants will provide, upon the request of Mid and East Antrim Borough Council, the original of any scanned or emailed documents which have been attached to an application for the purposes of supporting it.

Such a request shall only be made where sight of the original document is deemed essential by the council. Failure to provide the original documents when requested will result in the application being rejected and any accompanying fee may not be refunded.

Freedom of Information

The council is subject to the requirements of the Freedom of Information Act 2002 and the Environmental Information Regulations 2004.

All applicants will assist and cooperate with the council to enable it to comply with these information disclosure requirements.

The council will be responsible for determining at its absolute discretion whether any information provided, obtained or created in connection with this application and the activity for which permission is sought, is exempt from disclosure in accordance with the provisions of the above legislation or is to be disclosed in response to a request for information.

The council may be obliged, under the above mentioned legislation or any regulations or guidelines, to disclose information without consulting the applicant or following consultation with you and having taken your views into account.

In the event that a request for information is received and the council considers that this information may be commercially sensitive, it will consult the provider of that information prior to taking a decision to release the information.