Tourism Business Engagement

Tourism and Hospitality Industry Training Programme

Our Tourism staff have developed an industry training booklet for Spring 2018.

Please take a few minutes to look over these various training courses.

We encourage you to participate and increase your knowledge, network with other industry professionals and provide the best possible experience for visitors to the Mid and East Antrim area.

Programme Booklet

Course Timetable

February

Date Time Course Title Venue Max No's Cost
Wednesday 21 February 10am - 4pm WorldHost® Customers with disabilities Tullyglass House Hotel, Ballymena 15 Free
Tuesday 27 February 9.30am - 1.30pm WorldHost® Service Across Cultures Leighinmohr House Hotel, Ballymena 15 £20
Wednesday 28 February 9.15am - 4.30pm Exhibition skills training (Consumer Shows) Dobbins Inn Hotel, Carrickfergus 15 Free

March

Date Time Course Title Venue Max No's Cost
Wednesday 7 March 10am - 4pm WorldHost® Customers with disabilities Curran Court Hotel, Larne 15 Free
Wednesday 14 March TBC Ballymena & Surround Familiarisation (FAM) Trip Ballymena area 40 Free
Tuesday 20 March 10am - 4pm WorldHost® Customers with disabilities Ballygally Castle Hotel, Larne 15 Free
Wednesday 21 March 9.15am - 4.30pm Exhibition skills training (Consumer Shows) Adair Arms Hotel, Ballymena 15 Free
Thursday 22 March 6.30pm - 9pm TripAdvisor Reputation Management Masterclass The Gobbins Visitor Centre, Islandmagee 20 Free
Tuesday 27 March 9.30am - 1.30pm WorldHost®Service Across Cultures Loughshore Hotel, Carrickfergus 15 £20
Wednesday 28 March 9.15am - 4.30pm Managing the Media for Tourism with Sarah Travers Dobbs Room, Carrickfergus Town Hall 10 £40

Programme Booklet

Eligibility for Courses

Training courses are only available to Mid and East Antrim Borough based tourism and hospitality businesses. A maximum of 2 participants will be permitted from any one business, unless courses are under subscribed.

Familiarisation trips will be extended to tour guides and visitor information centre staff outside the area.

Places will be given on a first come first served basis. Once available spaces have been filled, applicants will be placed on a reserve list.

Booking Method

If you wish to reserve a space or have any queries regarding these training courses, please contact:

Zoe Lindsay, Tourism Business Engagement Officer:
E: zoe.lindsay@midandeastantrim.gov.uk
T: 028 2826 2379

To book please complete the booking form (availble in the Programme Booklet) and return by post or scan / photograph form and return by email with payment, if applicable.

Payment (if applicable)

All courses have been subsidised by Mid and East Antrim Borough Council. For chargeable courses, payment will be required in advance. This can be accepted in cash or by cheque made payable to Mid and East Antrim Borough Council.

Please send to:

Mid and East Antrim Borough Council (Larne Offices)
Smiley Buildings
Victoria Road
Larne
BT40 1RU

Cancellation Policy

Mid and East Antrim Borough Council reserves the right to cancel courses at any time, if there are insufficient participant numbers.

In the event of participant cancellation, less than one week before the start of a course or failure to attend a course, no refund will be given unless the cancelled place can be filled from a reserve list of businesses. Substitutions may be made from within your own business at any time, but please give as much notice as possible.

More training opportunities

If you have any queries or interest in other subject areas, not covered in the booklet below, then please feel free to contact our tourism team.

Training is also organised through Tourism NI, Northern Regional College and local enterprise agencies in Carrickfergus, Larne and Ballymena.

Other courses, run by Mid and East Antrim Borough Council, may become available over the year.

Please remember to sign up to our monthly Tourism and Hospitality E-zine to receive industry news, event updates, training and networking opportunities for the Mid and East Antrim area.