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News

Have your say on Mid and East Antrim Borough Council services

Thursday 13 September 2018

Mid and East Antrim Borough Council will be conducting a borough-wide survey over the next few months for residents to have their say on how services are shaped.

Have your say on Mid and East Antrim Borough Council services

750 households will be randomly selected for a door to door questionnaire, carried out by a company called Social Market Research. Participants will be asked about how satisfied they are with council services, and how they feel about the borough as a place to live and work. 

The information provided will help shape the council’s new Corporate Plan which will outline council’s aims and ambitions over the next four years.

Mayor of Mid and East Antrim, Councillor Lindsay Millar said: “Customer satisfaction is a high priority for council and we want to make sure we understand and meet our citizens’ expectations. The household survey will help us determine what we are doing right and the areas where we need to improve. Council is committed to providing the best possible services and achieving our vision of a better future for all.

“I want to reassure residents who are taking part that the company we have conducting this service, Social Market Research, are a reputable firm and will not have issue with you taking time to verify their identity. We would welcome people taking part in the survey and would greatly appreciate all responses, however, anyone who may be contacted is under no obligation to do so.

“Council will also be asking community groups and businesses their thoughts later in the year using an online survey, so keep an eye out for more details on that in the coming months.”

Visits will be made from 20 September - 20 October, during and outside normal working hours, in order to make sure all households can take part. The survey should take less than twenty minutes to complete.

If you are not selected for the face-to-face survey, there will also be a chance to have your say in our next edition of Connections magazine.

Residents can be assured that all information gained from the questions will remain confidential. Information from the survey will be handled in line with Data Protection legislation.