Service Disruption

Service Disruption

bin lorry

There was disruption to some council services as a result of a strike by Unite the Union from Monday 25 April to Sunday 1 May.

We have been advised by Unite the Union that they have agreed to suspend industrial action, planned to take place from Tuesday 3 May.

Our services will therefore run as normal from Tuesday, and we will continue to engage with our union colleagues.

We thank our residents and businesses for their patience and understanding.

Please contact our helpdesk if you have any additional queries.

Our phone lines are extremely busy during office hours – if you wish to contact us online do so using our live chat option:

Contact Us


Waste FAQs

Will there be a mop-up service for the bins missed because of the strike last week?

Mop-up services will not be available for residents following the strike action. Unfortunately due to the level disruption, we cannot facilitate a mop-up collection at this time; as the priority is to ensure normal service resumes as quickly as possible.

Householders can access HRCs as normal in Ballymena and Larne. The two designated drop off points for bagged waste set up at Sullatober, Carrickfergus will remain until the new site at Sullatober reopens.

Our advisors continue to deliver waste helpdesk services via phone/chat and online portal. Advisors are under extreme pressure currently dealing with requests. We would advise anyone with queries regarding strike action to refer to these FAQs; which have been designed to address the majority of questions householders may have.  Your patience when calling the helpdesk is appreciated.

Helpdesk advisors are available to deal with normal enquiries (i.e. bulky requests, deliveries and repairs, cleansing requests).

For the latest strike information, we would advise householders to check online updates, HRC opening times.

Drop off locations

  • Sullatober, Carrickfergus – Monday to Friday, 9am - 4pm 

All other Householder recycling centres are open as normal.

Information on recycling centres in Mid and East Antrim Borough Council

I cannot drive to a recycling centre, can I get a mop-up request?

Mop-up services will not be available for residents following the strike action. Unfortunately due to the level of disruption, we cannot facilitate a mop-up collection at this time; as the priority is to ensure normal service resumes as quickly as possible.

Householders can access HRCs as normal in Ballymena and Larne. The designated drop off points set up for bagged waste at Sullatober, Carrickfergus will remain open until the new site at Sullatober reopens. Householders with a medical support service received collections during the strike so we would hope all other householders would be able to either hold waste or find a means to attend the HRCs.

Our advisors continue to deliver waste helpdesk services via phone/ chat and online portal. Advisor are extremely busy currently dealing with requests.

We would advise anyone with queries regarding strike action to refer to these FAQs; which have been designed to address the majority of questions householders may have.  For all other enquiries your patience when calling helpdesk is appreciated.

Helpdesk advisors are available to deal with normal enquiries (i.e. bulky requests, deliveries and repairs, cleansing requests etc) via chat/phone or online.

There was a mop up service before for households with larger families and small children, is this going to be done again now the strike is over?

Unfortunately due to the scale of the disruption caused by the strike last week, we cannot accommodate individual requests for mop-up. Householders who already receive a larger capacity support service should have more room in their 360L or 2 x 240L bins which hopefully will help until the next collection day. Households with less than 6 in the household receive the standard 240L collection.

Service priority now is to ensure normal collections resume as quickly as possible.

From Monday 2 May 2022 bins collections are as normal.

Householders who missed a collection and cannot hold waste until the next collection should avail of the recycling centres in Ballymena or Larne or the (designated drop off points in Sullatober while they remain open).

Our advisors continue to deliver waste helpdesk services via phone/ chat and online portal. Advisors are extremely busy currently dealing with requests.

We would advise anyone with queries regarding the impact of the strike action last week to refer to these FAQs; which have been designed to address the majority of questions householders may have.  For all other enquiries, your patience when calling the helpdesk is appreciated.

Helpdesk advisors are available to deal with normal enquiries (i.e. bulky requests, deliveries and repairs, cleansing requests etc) via chat/phone or online.

This affected a full week's collections (black/ brown/ blue). My bins will be overfilled/ too heavy? Will they get lifted next time round?

The industrial action has now been suspended and normal service has resumed. Bin collections are as normal on Bank Holiday Monday 2 May and for the rest of the week.  

How do larger capacity householders manage waste when they missed a collection due to the strike: larger families/ small children/ medical waste? 

Householders with a support service for medical received collections during the strike.

Householders who cannot store waste until their next waste collection, attend a local HRC to dispose of waste can access the bin lorry drop off point.

  • Sullatober, Carrickfergus – Monday to Friday, 9am - 4pm 

Please check site opening times before attending sites.

I have an assisted lift/ collect and return service. Will I still not get my bin lifted?

Normal service has resumed now the strike has been suspended. Anyone with an assisted list will get collected on the next collection day after the strike.

Why did you not get someone else to lift the bins? 

Unfortunately, Council are not in a position to employ staff from the private sector to collect your bin, as this is in breach of strike rules and could create greater difficulties in the future and affect future collections.

Are the drop off points for householders going to remain open now the strike has been suspended?

Yes, the drop off locations will remain available until the new Sullatober site opens on 16 May to help those householders in the Carrickfergus area who cannot hold waste until the next collection day.

  • Sullatober, Carrickfergus – Monday to Friday, 9am - 4pm 

Please check the website for access arrangements/ opening hrs before attending.

I pay my rates and they are going up this year. Will I get a reduction because my bins were not lifted last week?

No, householder rates only provide a part of the overall cost for service delivery across Councils. Rates also help councils deliver provide planning services, cemeteries, public toilets, play parks, parks, leisure and community centres to name a few.

Council will continue to do all in our power to ensure services are available to householders and customers.

I missed a collection due to the strike last week. At the next collection day - will side waste/ bags be accepted? 

No, there are health and safety issues for staff in collecting and disposing of side waste. Our crews will exercise tolerance for slightly raised lids however householders are asked not to present side waste as it cannot be collected.

I missed a collection due to the strike. I'm going to leave the rubbish in street. The street cleaners can lift it can't they?

It is illegal for householders to dump waste in the street, and this would be dealt with separately, however, we hope that householders will work with Council to try and limit the impact of the staff industrial action.

Householders should ensure they use the full range of recycling available to them, to help maximise their waste capacity.

Recycling boxes will still be collected on a weekly basis.

I missed a collection due to the strike. How will overflowing bins be lifted? 

Householders will have to ensure their bin lids are down to allow staff to empty their bin.

A lot of bins have been missed due to the strike. There will be rubbish in the streets. Who is going to lift it?

Where the rubbish in the streets is identified to a particular householder, this could lead to a fine and or prosecution. Council’s enforcement officers liaise with waste operations in these matters. We hope householders will not resort to this and dispose of waste in the appropriate containers and recycling facilities.

Our street cleansing teams will operate as normal from Monday 2 May 2022. We endeavour to return the Boroughs streets and litter bins as quickly as possible (following the strike action) to the high standard residents and visitors are accustomed to in Mid and East Antrim.

When is Sullatober site reopening? Do Carrick residents need to go to Larne South?

We are hopeful that Sullatober will reopen on 16 May. Until this time, householders can book into Larne South or use the drop of bin lorries at Sullatober.

Why should I still have to book to go to an HRC site? Covid restrictions have been lifted in other Boroughs? 

The booking system is designed to make access to the site more manageable for the public and the staff. With the bookings process, householders can get easy access, rather than having to queue.

I missed a collection due to the strike last week. If I go to the HRC with my full black bin. Will they take it?

Householders should still sort their waste and take it in bags. Black bins can not be emptied. We operate “recycling centres”, and want to recycle as much of your waste as possible.

I need to request a bulky lift. Will the strike last week have affected when I can get items lifted?

A number of our services have been impacted by the strike action; including bulky collections. You can still request a bulky lift however we do expect delays in collection due impact of action last week. Helpdesk advisors will be able to advise the estimated time for collection; which is expected to be at least 1-2 weeks from the date of request.

I need to buy a new bin/ get a replacement bin or box. Will the strike last week affect when I can get it delivered?

A number of our services have been impacted by the strike action last week; including deliveries and repairs. You can still request a delivery/ repair however we do expect delays as we ensure normal service resumes as quickly as possible. Helpdesk advisors will be able to advise the estimated time for collection; which is expected to be at least 3-5 days from the date of request.

Trade customers - this is a paid service - will I get credit for non-collections? 

Our trade waste service was affected week commencing Monday 25 April to Sunday 1 May due to industrial strike action. Normal service has resumed from Monday 2 May 2022. Please present bins as normal.

Did I miss my collection last week?

If you did not receive your normal collection due to the strike action last week please get in touch with our trade team.  Please be advised we will deal with missed collections on a case by case basis, so we ask you to contact our helpdesk team directly on 0300 124 5000 (Option 0).

The trade waste team will be able to advise re-credit for the missed collection.

Please remember our trade waste customers have free access to the Borough’s Household recycling centres to recycle cardboard.  Please check in advance Household recycling centres before attending, see the link below:

Information on recycling centres

Please contact the trade team:

Contact Us

I am trying to contact waste helpdesk on the phone; is there another way of contacting it?

Our advisors continue to deliver waste helpdesk services via phone/ chat and online portal. Advisors are extremely busy currently dealing with requests.

We would advise anyone with queries regarding the impact of the strike action last week to refer to these FAQs; which have been designed to address the majority of questions householders may have.  For all other enquiries, your patience when calling the helpdesk is appreciated.

Helpdesk advisors are available to deal with normal enquiries (i.e. bulky requests, deliveries and repairs, cleansing requests) via chat/ phone or online.

Will bins be collected on the Bank Holiday Monday (2 May 2022)?

Normal service has resumed for bin collections. Collections will take place as normal for bins due on Monday 2 May 2022.