Performance Improvement Plan

Performance Improvement Plan

Performance Improvement Plan

Mid and East Antrim Borough Council has a statutory duty to put in place a framework to support continuous improvement in the delivery of council services, which are important to you.  We are proposing the projects below to deliver improvements within the Borough. 

We have identified the following performance improvement areas as the focus of the Performance Improvement Plan 2018 - 2019:

  • Strategic Effectiveness
  • Service Availability
  • Efficiency
  • Sustainability
  • Innovation
  • Fairness

The specific actions and measures required to demonstrate performance improvement are based on the 5 themes within the Community Plan and the strategic priorities agreed by Council in the Corporate Plan 2015-2019 and are outlined in our Performance Improvement Plan 2018-2019 which is available for download below.

The Performance Improvement Plan outlines 5 projects to deliver improvements within the Borough.  They are

  • Grow the economy and create jobs within Mid and East Antrim Borough.
  • Contribute to the sustainability of our local economy and support the communities that live and work in the historic conservation area of Carrickfergus.
  • Improve customer engagement and service delivery by enhancing our use of information technology.
  • Our Older people are active, respected and supported in their community
  • To improve the quality of life and economic prosperity in local villages.

Performance Improvement Plan 2018 - 2019

The final Performance Improvement Plan was agreed by Council on 4th June 2018, following an extensive 2-month consultation with the public and taking into account feedback received. The report on the consultation can be found below:

Consultation Report

We welcome ongoing feedback on our Performance Improvement Plan.  If you would like to make any comments on the plan, contact us at:


Corporate Planning and Performance
Mid and East Antrim Borough Council
1-29 Bridge Street
BT43 5EJ

If you would like a copy of any of our documents in an alternative format, we are happy to provide this service on request. Contact: