Self-Imposed Performance Indicators and Standards
Self-Imposed Performance Indicators and Standards
Self-imposed indicators and standards are how we have decided, as a Council, to measure our performance.
These indicators primarily relate to our Corporate Plan (at strategic level), and annual business plans (at operational level).
On the successful delivery of our Corporate Plan for 2019-2023, an interim plan was adopted for the 2023/24 financial year. This gave our new Elected Members the opportunity to feed into the new four-year plan, before it was officially adopted in May 2024.
Our Corporate Plan is based on a body of evidence which helps to identify our medium-term priorities and focus. To ensure the plan’s delivery, its objectives guide our annual business planning process.
Business plans outline each service area’s key actions for delivery within the year ahead, and sometimes beyond. To ensure these actions contribute to wider, longer-term outcomes for citizens, they fully align with each element of our Performance Management Framework.
The pages that follow summarise our performance in delivering our interim plan for 2023/24.
Our Corporate Plan for 2023/24
Our interim Corporate Plan was designed to support the delivery of the Community Plan, sharing the same vision and aligning with its themes and priorities.
Our strategic priorities for the year were:
- Jobs and Tourism
- Community Safety and Cohesion
- Learning for Life
- Good Health and Wellbeing
- High Performing and Sustainable Council
- Our Environment
Performance Summary
To support the delivery of our objectives and associated actions, we established 61 performance measures. At the end of the year:
- 75% were achieved or on track.
- 12% were delayed but progressing.
- 13% were not achieved.
These are discussed in detail in the pages that follow.
Our Highlights
A snapshot of some key activities delivered over the year is provided below. These actions helped to enhance community bonds, drive economic growth, and enrich the overall quality of life for everyone living, working, visiting, and doing business in our borough. Highlights included:
- 3.2 tonnes of toys were donated through our Christmas Toy Container Project.
- 5,368 items were collected through the School Uniform Scheme, benefitting 1,676 children and young people.
- 45,250 attendees enjoyed 18 Council organised events.
- 150,000 visitors were welcomed at our key tourist attractions.
- 2,554 individuals participated in 88 outdoor recreation programmes.
- 60,512 trees were planted across the borough.
- £260,000 grant funding was awarded to local groups across the borough.
- 17 work placements were facilitated across various Council departments.
- 12,788 tonnes of materials were processed through our Household Recycling Centres.
- 384 home safety checks were carried out across the borough.
- 14 community planning initiatives were delivered.
- 795 businesses engaged through a variety of economic support programmes.
- 14 Autism Awareness workshops were delivered.
- 9,755 individuals took part in 1,308 MEActive sessions.
- 416 participants were supported through employability programmes, resulting in 340 qualifications and 182 jobs.