Request help with your bin collection
If you're physically unable to leave your bin out for collection, and have no-one to do it for you, you can apply for our free assisted bin lift service.
This means our refuse collection staff will take the bin from your property, empty it and then return it to your home.
- Call us on T: 0300 124 5000, select option 0 and inform our Waste staff of your request for assessment.
- A member of the Waste Operations Team will visit your home to undertake an assessment of your needs.
- We'll assess your request and decide whether you're eligible. Please note this can take up to 4 weeks.
- If you are eligible, we'll add you to our assisted bin lift register and notify you of this provision.