Performance Improvement Plan 2024 to 2025 Year-end Update p2
Duty to Improve
Under the Local Government Act (Northern Ireland) 2014, councils have a duty to make arrangements to secure continuous improvement in the exercise of their functions.
Improvement means an activity that enhances the sustainable quality of life and environment for ratepayers and communities.
It means more than gains in service outputs, efficiencies, or internal effectiveness.
For each financial year, councils must set Improvement Objectives, and have in place the arrangements to achieve them.
These objectives must be framed to bring about improvement in at least one of the following aspects:
- Strategic effectiveness
- Service quality
- Service availability
- Fairness
- Sustainability
- Efficiency
- Innovation
A Performance Improvement Plan, setting out these objectives, must be published by 30 June each year.
To view our plan in full, please visit our Performance Improvement Plan section.
Arrangements to Secure Continuous Improvement
Our arrangements to secure continuous improvement are outlined within our Performance Management Framework.
This framework drives performance at all levels within the organisation by linking our corporate strategies, aims, and objectives to each employee’s individual work plan.
These arrangements are audited by the Northern Ireland Audit Office each year.
Our Improvement Objectives
Our Improvement Objectives for 2024/25 were as follows:
Objective 1:
People - We will work with partners to improve the lives of citizens.
Objective 2:
Place - We will maintain and improve our local areas.
Objective 3:
Planet - We will reduce our environmental impact and improve sustainability.
Year-end Performance Summary
The following pages outline what we achieved through the delivery of our Improvement Objectives.
We used a series of Outcomes (what we achieved) and Measures (key performance indicators) to track progress. Of 56 measures:
- 88% were achieved or remained on track for delivery
- 11% were delayed but progressing, and
- 1% were not achieved
Greater detail on each objective is provided throughout the remainder of this report.