Bulky Lift Request

To place a bulky collection enquiry/request please log onto:

Request for Service 

• Select the option relevant to your bulky request
• Fill in all relevant details ensuring you have provided a contact e-mail address.
• One of our helpdesk advisors will review your request and follow up with you - contact is normally made via e-mail. 
• Your request status will change to ‘accepted’ – when it has been picked up on the system by an advisor. 

*Please check the portal for status updates and your inbox & junk/ clutter folder for a reply/ instructions in relation to your request* 

General criteria for collections

• Households are entitled to 1 bulky lift per financial year*
• Collections normally take up to 10 working days but may take longer during busy periods*
• Items must be placed in a safe and accessible area for collection*

*Further terms and conditions apply (available on request).

If you require further information please call us on T: 0300 124 5000 and selection option 0.