Bins and Recycling

Bulky Lift Request

To place a bulky collection enquiry/request please log onto:

Request for Service 

  • Select the option relevant to your bulky request
  • Fill in all relevant details ensuring you have provided a contact e-mail address.
  • One of our helpdesk advisors will review your request and follow up with you - contact is normally made via e-mail. 
  • Your request status will change to ‘accepted’ – when it has been picked up on the system by an advisor. 

*Please check the portal for status updates and your inbox & junk/ clutter folder for a reply/ instructions in relation to your request* 

General criteria for collections

  • Households are entitled to 1 bulky lift per financial year*
  • Collections normally take up to 10 working days but may take longer during busy periods*
  • Items must be placed in a safe and accessible area for collection*

*Further terms and conditions apply (available on request).

If you require further information please call us on T: 0300 124 5000 and selection option 0. 


Fly-tipping is the illegal dumping of rubbish or bulky items on land where dumping isn't allowed. It can be dangerous to human and animal health. Fly-tipping pollutes land and waterways. It's expensive to clear away fly-tipped rubbish

Fly-tipping is not only damaging to the environment and a blight on our Borough, it also places extra stress on our staff at this challenging time.

Find out more on the NI Direct website.