Bins and Recycling

Request help with your bin collection

image of two council waste operations staff

If you're physically unable to leave your bin out for collection, and have no-one to do it for you, you can apply for our free assisted bin lift service.

This means our refuse collection staff will take the bin from your property, empty it and then return it to your home.

To apply:

Log onto Council Direct (Request for Service) and select the relevant option under Support Services and we will process your request. Alternatively, call our Waste helpdesk on T: 0300 124 5000 (0) and our advisors can provide you with the relevant information to help you. 

General Criteria:

  • A member of the Waste Operations Team will visit your home to undertake an assessment of your needs.
  • We'll assess your request and decide whether you're eligible. Please note this can take up to 4 weeks.
  • If you are eligible, we'll add you to our assisted bin lift register and notify you of this provision.