Commercial Waste Services

Commercial Waste Containers     Alternative Dates for Collections
Seasonal / Top Up Collection Service     Contract Terms and Conditions
 Food waste - Legislation     Reducing food waste     Contact us

Contacting our Trade Waste team

While we plan to provide normal customer service provision we are also working to ensure our staff remain safe during this time; therefore, we would ask for your patience in contacting our team.

We would encourage where possible for your requests and enquiries to be logged first and foremost to our online services:

Contact us via our online Council Direct Portal - available 24/7.

Please select: MEA request for service – Trade waste

Trade Waste email

E: commercial.waste@midandeastantrim.gov.uk

Helpdesk Phoneline

Available Mon – Fri 9am - 5pm (Skeleton Service)

T: 0300 124 5000 (Option 0)

If you have any enquiries about your trade waste collections or require further clarification about the information provided please do not hesitate to contact the trade waste team.

Alternative Dates for Collections

Only scheduled alternative collections are listed.

Ballymena

Normal Day	Revised Day

Carrickfergus

Normal Day	Revised Day

Trade Waste Audits

Our designated trade waste team are available to discuss existing and new arrangements for commercial waste.

We aim to help you increase your businesses recycling and reduce cost. Contact us at E: commercial.waste@midandeastantrim.gov.uk

We are available to arrange suitable collections through Mid and East Antrim or alternatively support you to find alternative providers (whichever best suits your business needs).

Trade Waste FAQs

I would like to set up an new trade waste account?

We are currently in the process of adjusting our customer collection contracts due to operational changes as outlined below on this page.

As such, new customers will only be offered the services available under the new terms and conditions for 2023/2024.

I expect to only be closed for a short period – how do I arrange collections for the rest of the year?

Charges for trade waste collections are in advance.

If you require a period of no collections we ask you to contact us as soon as possible to avoid unnecessary cost.

Contact our trade team on commercial.waste@midandeastantrim.gov.uk or 0300 124 5000 (0) to discuss arrangements.

I am not sure how long I will need to suspend my account for?

We appreciate the businesses affected by the latest announcement find themselves in a very challenging situation.

To support you as much as we can offer flexibility when reinstating your collections.

Once you have advised us you wish to suspend collections we will not reinstate them until you confirm a recommencement date.

When collections are reinstated a credit note for the suspended period will automatically be issued.

How can I change my collections or suspend my account?

Please contact us at commercial.waste@midandeastantrim.gov.uk and a member of our trade waste team will coordinate any changes on your account.

Please make sure you advise us of the last collection date you require.

Invoicing

Invoices are issued in advance. 

If your invoice is overdue please note that collections arrangements for any premises on aged debt cannot be reinstated until balances are addressed.

Please contact our team as soon as possible to discuss any arrears on your account.

Prompt payment within 30 days of invoice receipt is required to ensure collections arrangements are not disrupted.

Our business has cardboard to dispose of, can we still access the Household recycling centres?

Trade waste customers can access household recycling centres for the disposal of cardboard as part of contracts.

Please make sure to check the council website for the latest opening arrangements for sites.

Please note, customers can only dispose of cardboard at the site; commercial waste won’t be accepted.

My business has permanently closed and I no longer need waste collections?

We are sorry to hear this news, we will do all we can to finalise the details of your account as quickly as possible for you.

Any advance payment for collections not received will be provided to you in form of a credit note.

This will be issued in the manner payment was made.

To ensure this is processed for you – make sure you contact our trade waste team in writing when you need collections to stop.

This will be the effective date to end your contract.

Commercial Waste Containers

Commercial Collection Charges – 2024/25*

	2024/25	2025/26
Residual Waste	240L - £11.50/bin/lift 360L - £14.14/bin/lift 660L - £25.59/bin/lift 1100L - £30.66/bin/lift Bag Tags (up to 10) - £17.28	240L - £12.08/bin/lift 360L - £14.85/bin/lift 660L - £26.87/bin/lift 1100L - £32.19/bin/lift Bag Tags (up to 10) - £18.14
Organic Waste	240L - £8.52 per lift 140L - £5.88 per lift	240L - £8.95 per lift 140L - £6.17 per lift
Cardboard	Free of Charge – to be delivered to Household Recycling Centre	Free of Charge – to be delivered to Household Recycling Centre

 Top up/Seasonal Tag service available in addition to contracted collections (as per bin/lift charges above) 

Refuse Container Selling Price 2025/26

Black 240L	£38.59
Black 360L	£52.92
Black 1100L	£220.50
Brown 240L	FOC
Brown 140L	FOC

Collection Schedule

Collection Service	Frequency of Collection Offered	Container Type
General (Residual Waste) Black Bin	Weekly / Fortnightly / Monthly	240 litre*
		360 litre
		660 litre **
		1100 litre
		Seasonal/ Top Up Tags
		Bags (Up to 10) / Manual
Food (Organic Waste) Brown Bin	Fortnightly / Monthly	140 Litre
		240 litre*

*240lt bin refers to standard domestic size bin

** 660 litre bins are no longer provided by the Council, but organisations with existing 660litre can continue to have these containers collected. 

Seasonal / Top Up Collection Service

To assist with collection of your waste please follow the 3 simple instructions below:

1. Pay Tags are available by pre-payment of cash/ card or cheque from 3 locations across the Borough:

• Ballymena – Ardeevin Cashdesk
• Larne – Larne Market Yard
• Carrickfergus – Civic Centre Reception

You can purchase your chosen quantity/type of tags in advance and use them before the end of the current financial year.

2. Check Call our designated customer service team on T: 0300 124 5000 (Option 0) (Mon –Fri 9am - 5pm) or E: waste.helpdesk@midandeastantrim.gov.uk to arrange your collections.

You will need to give at least 3 working days notice to allow a collection to be scheduled.

3. Collect A member of staff from our depots will confirm available date/ day of collection.
Then simply present waste at your collection point from 7.30am on the morning of collection and our crew will collect before 5pm.

Each bin presented must have correct corresponding tag for size/type.

Our collectors will remove the tag when your bin(s) have been emptied.

Contract Terms and Conditions

The Terms and Conditions are available as a downloadable Word document below:

Commercial Collection Terms and Conditions Contract 

Duty of Care - Legislation

All businesses have a duty of care to ensure any waste they produce is handled safely and within the law.

A Waste transfer note is required to allow us to know what waste we are handling on your behalf.

This is a legal requirement issued under Article 5 of the Waste And Contaminated Land (Northern Ireland) Order 1997 by the Northern Ireland Environment Agency*.

You can read a simple guide to your responsibilities on the Right Waste, Right Place website.

Council offers a free annual waste transfer note for our customers available in the following ways:

Email	E: commercial.waste@midandeastantrim.gov.uk to request an electronic copy
Post	T: 0300 124 5000 (Option 0) have a copy posted out

HRC Cardboard Pass - Trade Waste

As a trade waste customer, you are entitled to access our household recycling centres across the Borough, to dispose of unwanted cardboard:

FREE HRC Cardboard Pass

You can also read more information about relevant waste carriers licences.

Food waste - Legislation

As of 1 April 2017 The Northern Ireland Environment Agency introduced new legislation that means that all businesses that generate more than 5kg of food waste must have a food waste collection.

Businesses can arrange the collection through their own waste collection contract.

Our commercial waste service can also provide a food waste collection, please phone us on T: 0300 124 5000 (0) for more information.

As part of this new legislation, we will not collect general commercial waste bins which contain 5kg or more of food waste.

For more information please contact Northern Ireland Environment Agency.

You can download information on food waste collections from the Northern Ireland Environment Agency Guidance on food waste collections 

Please contact our trade waste team on commercial.waste@midandeastantrim.gov.uk with any queries.

Reducing food waste

In 2013 WRAP (Waste and Resources Action Programme) published research showing that food waste cost the UK Hospitality and Food Service (HaFS) sector around £2.5billion each year.

Over half of this food waste is currently not being recycled, even though it could be. Recycling food waste can save businesses a lot of money, and most businesses recover the costs of implementing a food waste programme within the first two years.

WRAP produced a set of campaign resources, “Your Business is Food; don’t throw it away”  (PDF - 593KB) for the HaFS sector providing practical tools for measuring and reducing food waste.

These resources include tips for reducing food waste and engaging staff.

Please contact T: 0300 124 5000 (0) or E: commercial.waste@midandeastantrim.gov.uk of you would like more information about participating in this project through our Environmental Services Section.

Contact Us

For all your contract and collection enquiries

T: 0300 124 5000 (0) or E: commercial.waste@midandeastantrim.gov.uk

For invoice enquiries T: 028 9335 8275

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