Self-Assessment Report 2023-2024

For further information, or to request a copy of this report in an alternative format, contact:

Corporate Performance and Improvement Team
Mid and East Antrim Borough Council
1-29 Bridge Street
Ballymena
BT43 5EJ

E: performance@midandeastantrim.gov.uk

Contents:

• Welcome
• Duty to Improve
• Arrangements to Secure Continuous Improvement
• Performance Indicators and Standards:
  • Improvement Objectives
    • Improvement Objective 1: Growing the Economy and Creating Jobs
    • Improvement Objective 2: Revitalising our towns 
    • Improvement Objective 3: Supporting our Citizens’ Health and Wellbeing 
    • Improvement Objective 4: Working in partnership to support our citizens, particularly those who are vulnerable 
    • Improvement Objective 5: Improving Infrastructure to support the transition to low-carbon transport systems 
    • Improvement Objective 6: Enhancing Customer Engagement and Service Delivery
  • Statutory Key Performance Indicators
    • Economic Development
    • Planning
    • Waste Management
  • Self-Imposed Performance Indicators
    • Strategic Theme 1: Jobs and Tourism
    • Strategic Theme 2: Community Safety and Cohesion
    • Strategic Theme 3: Learning for Life
    • Strategic Theme 4: Good Health and Wellbeing
    • Strategic Theme 5: High Performing and Sustainable Council
    • Strategic Theme 6: Our Environment
• Benchmarking
• Looking Forward
• Assessment of Performance
• Get Involved
• Closing Remarks
• Appendices:
  • Appendix 1: Audit
  • Appendix 2: Internal Benchmarking
  • Appendix 3: External Benchmarking
  • Appendix 4: Benchmarking and Best Practice Case Studies